In the past few years, cloud telephony services have popularized the ability to make and take calls directly from a computer or mobile device with an internet connection. It has also freed business concerns from the burden of purchasing stand-alone hardware, such as buying and storing PBX boxes and handsets, among other things. In essence, this cloud telephony uses the Internet connection, bringing flexibility and convenience.

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Key Features 

The following are the key features of Cloud Telephony solutions ensuring smooth connectivity for modern businesses.

  • Streamlined Communications: Helps make communication easy for the business. This modern, cloud-based system alters the traditional landlines. These are easy to manage and scale with the growth of our business.
  • Unified Communications: It has various features other than voice call integration, combining video meetings, instant messaging, CRM tools, etc., into a single approach to enhance the connectivity and productivity of the entire team.
  • VoIP Service Provider: The VoIP service provider handles the routing whenever we dial a number. It translates the analogue voice signals into smaller data packets and sends them through. This ensures a clear call.

Why do businesses need cloud telephony software?

The cloud telephony solution is the technology that allows businesses to obtain virtual systems that can be accessed remotely through an internet connection at any given time. Cloud telephony solution software provides various features like call forwarding, voicemail management, call routing, and much more. Many advanced features, such as analytics, call recording, and other application integration, are provided by cloud telephony solutions.

Top 5 Best Cloud Telephony Software

Our list of the top 11 cloud telephony solutions available this 2024 eases your choices. We present our picks for small startups to large-scale enterprises that can deliver excellent cloud telephony solutions to enhance communication processes and customer interaction toward business growth.

SAN Softwares

SAN Softwares offers a comprehensive cloud telephony solution designed to streamline communication and improve customer interaction. Ideal for call centers and customer support teams, SAN Softwares’ platform is highly scalable, enabling businesses of all sizes to enhance their customer engagement with seamless integrations and robust features.

Features: SAN Softwares provides a wide range of features, including advanced call routing, IVR systems, real-time call analytics, and CRM integrations. The platform supports omnichannel communication, allowing businesses to manage voice, email, chat, and social media interactions all in one place. Its user-friendly interface and customizable APIs make it easy to adapt to business-specific needs.

Review: “SAN Softwares provides an intuitive platform with excellent support, ideal for managing high volumes of customer interactions with ease and efficiency

Ozonetel

With Ozonetel’s cloud telephony, you can easily access controls for all calls, including putting, mute, and even transferring with a simple click using the Ozonetel dashboard.

Features: It provides advanced customization APIs and a seamless integration facility with social media platforms. It allows IVR modification. It provides a drag-and-drop facility that does not require coding, etc.

Review- “Robust contact center solution”

Vonage

They provide all its features and services like call forwarding, dynamic plans, voicemail, auto attendant, and call screening.  

Features: It allows for mobile app integration along with high analytics that helps connect to the CRM system.

Review- “Vonage has everything you need in a business telecom provider.”

TeleCMI

It is an AI-powered cloud-based communication platform that more than 2500 businesses use. The platform can provide flexibility, efficiency, and key features to merge with CRM tools to streamline workflow. 

Features: They provide high effectiveness and productivity, aiming for greater customer satisfaction throughout their journey. They provide real-time and accurate call reports that can be tracked directly from the live dashboard. The business calls with an intuitive and user-friendly interface.

Review- Great support and the excellent team behind the software.

Conclusion

Cloud-based telephony solutions are increasingly becoming the following contact centers’. It is the preferred choice because of the flexibility and scalability that it comes with, along with saving on costs.  Innovation and utilization of artificial intelligence will undoubtedly bring much more value in the immediate future in terms of both pricing and features.